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Resource for Employers

WFH Policy Template

A customizable work-from-home policy template for Western Australian employers. Based on successful implementations across multiple industries.

Only 25% of WA businesses have a formal WFH policy

Most employers are flying blind on remote work. This template gives you a professional, legally-aware starting point.

Source: Business WA / Chamber of Commerce 2025

About This Template

This policy template is based on research from successful hybrid work implementations across Western Australia. It's designed to be customizable for organizations of all sizes, from startups to government departments.

What This Template Covers

Eligibility criteria

Which roles and employees can participate

Work schedule

Core hours, office days, remote days

Performance expectations

How productivity is measured remotely

Equipment & expenses

What the company provides vs. employee responsibility

Communication protocols

Response times, availability, tools

Health & safety

Ergonomic requirements, home office setup

The Policy Template

Copy and customize this template for your organization. Sections in [brackets] should be replaced with your specific details.

[Company Name]

Hybrid & Remote Work Policy

Effective: [Date] | Version: [X.X] | Owner: [HR/Leadership]

1. Purpose

[Company Name] recognizes that flexible work arrangements benefit both employees and the organization. This policy outlines the framework for hybrid and remote work, ensuring:

  • Maintained or improved productivity and performance
  • Continued team collaboration and communication
  • Employee well-being and work-life balance
  • Business continuity and operational efficiency

2. Scope

This policy applies to all [full-time/part-time] employees of [Company Name] whose roles are suitable for hybrid or remote work arrangements.

3. Eligibility

3.1 Suitable Roles

Eligibility for hybrid/remote work is determined by:

  • Job function: Work can be performed effectively outside the office
  • Technology requirements: Role can be supported with existing tools and systems
  • Client/service needs: In-person presence is not essential for core duties
  • Performance: Employee meets performance expectations and has no current performance issues

3.2 Ineligible Roles

The following roles are generally not suitable for remote work:

  • Roles requiring physical presence (e.g., reception, facilities, hardware maintenance)
  • Roles requiring in-person client/service delivery
  • Roles with specific security or regulatory requirements

Note: Managers may approve exceptions on a case-by-case basis.

4. Work Arrangements

4.1 Hybrid Schedule

Eligible employees may work from home up to [2-3] days per week, subject to manager approval and team needs.

Standard Hybrid Schedule:

  • Office days: [e.g., Tuesdays and Thursdays] for team collaboration, meetings, and in-person work
  • Remote days: [e.g., Monday, Wednesday, Friday] for focused work and virtual collaboration
  • Core hours: [e.g., 10am-3pm AWST] when all employees must be available

4.2 Full-Time Remote

Full-time remote arrangements may be approved in exceptional circumstances, subject to:

  • Business justification and manager approval
  • Quarterly in-office attendance for team events (minimum [X] days per quarter)
  • Enhanced performance monitoring and reporting

5. Approval Process

5.1 Initial Approval

Employees seeking hybrid/remote arrangements should:

  1. Discuss eligibility with their manager
  2. Complete the Hybrid Work Request Form
  3. Receive written approval before commencing remote work

5.2 Trial Period

New hybrid arrangements commence with a [3-month] trial period, after which:

  • Performance and outcomes are reviewed jointly by employee and manager
  • Arrangement may be continued, adjusted, or discontinued
  • Decision is documented and filed with HR

5.3 Ongoing Review

Hybrid arrangements are reviewed [annually/biannually] or when circumstances change significantly.

6. Performance Expectations

Remote work is a privilege, not a right. Employees working remotely must:

  • Maintain productivity: Meet or exceed performance standards
  • Be available: Responsive during core hours via [Slack/Teams/Phone]
  • Meet deadlines: Deliver work on time, communicating proactively if issues arise
  • Attend meetings: Participate in all scheduled virtual and in-person meetings
  • Communicate proactively: Over-communicate status, blockers, and progress

Performance Monitoring

Performance is assessed based on outcomes and deliverables, not hours logged. Employees who fail to meet performance expectations while working remotely may have their hybrid arrangement revoked.

7. Communication & Availability

7.1 Core Hours

All hybrid employees must be available during core hours: [e.g., 10am-3pm AWST]. Outside core hours, employees have flexibility to manage their schedules.

7.2 Response Times

ChannelExpected Response Time
Urgent calls/texts[15 minutes] during core hours
Slack/Teams messages[30 minutes] during core hours
Emails[2 hours] during core hours
Non-urgent mattersBy end of business day

7.3 Meeting Etiquette

  • Video on for all meetings (unless connection issues prevent it)
  • Join on time, with camera and microphone tested
  • Use appropriate background or virtual background
  • Mute when not speaking to reduce background noise

8. Equipment & Expenses

8.1 Company-Provided Equipment

[Company Name] provides the following for hybrid employees:

  • Laptop computer with necessary software
  • Monitor (up to [X] per employee)
  • Keyboard, mouse, and headset
  • VPN access and security software

Equipment remains company property and must be returned upon employment end.

8.2 Employee-Provided Items

Employees are responsible for:

  • Reliable internet connection (minimum [X] Mbps)
  • Dedicated workspace (desk, chair)
  • Workspace-related utilities (electricity, heating/cooling)

8.3 Expense Reimbursement

The following expenses are [not] reimbursable:

  • Home internet costs (employees may claim [X%] as tax deduction)
  • Workspace furniture beyond company-provided items
  • Workspace utilities and overheads

Note: This policy aligns with current Australian Taxation Office guidelines.

9. Health & Safety

9.1 Ergonomic Requirements

Employees must ensure their home workspace meets basic ergonomic standards:

  • Chair with back support and adjustable height
  • Desk at appropriate height (or standing desk converter)
  • Monitor positioned at eye level, arm's length away
  • Adequate lighting to minimize eye strain

9.2 Work Hours & Breaks

Remote employees must:

  • Take regular breaks ([5 minutes] every hour, [30 minutes] for meals)
  • Log off at reasonable hours (maintain work-life boundaries)
  • Record overtime if required by role/award

Workstation Assessment

Employees may request a workstation assessment from [HR/OHS] to ensure their home setup meets safety standards.

10. Data Security & Privacy

Remote employees must adhere to all company policies regarding:

  • Data protection and confidentiality
  • Use of company systems and devices
  • Password security and two-factor authentication
  • Not sharing company devices with family members
  • Secure disposal of physical documents

Breaches of data security policy may result in immediate termination of remote work privileges.

11. Team Collaboration

11.1 Office Days

Office days are prioritized for:

  • Team meetings and standups
  • Collaborative work and brainstorming
  • Social connection and team building
  • Client meetings (if preferred in-person)

11.2 Virtual Collaboration

To maintain team cohesion while remote:

  • Keep video on during meetings to maintain face-to-face connection
  • Participate in virtual social events (happy hours, games, coffee chats)
  • Share updates proactively in team channels
  • Reach out to colleagues regularly, not just for work tasks

12. Policy Violations

Violations of this policy may result in:

  • First offense: Verbal or written warning
  • Second offense: Suspension of hybrid work privileges for [X] weeks
  • Third offense: Permanent revocation of hybrid work arrangement

Serious violations (e.g., data breaches) may result in immediate termination of hybrid arrangements and/or employment.

13. Policy Review

This policy is reviewed [annually] or as required by changes in:

  • Employment law and regulations
  • Technology and work practices
  • Company needs and employee feedback

14. Related Documents

Questions? Contact [HR/Manager Name] at [email] or [phone].

This policy is based on research from the AHRI Hybrid and Flexible Working Report 2025, Stanford University remote work research (Bloom et al.), and successful implementations across Western Australian organisations.

Implementation Tips

Having a policy is just the first step. Successful implementation requires communication, training, and ongoing feedback.

Train your managers first

The biggest predictor of hybrid success is manager capability. Invest in training before rolling out to the whole company.

Communicate early and often

Explain the why behind the policy. Share success stories. Be transparent about how it's working.

Start with a pilot

Test with one team or department first. Work out the kinks before broader rollout.

Iterate based on feedback

Your first version won't be perfect. Survey employees regularly and make adjustments.

Sources

Calculate the ROI of WFH

Show your leadership team exactly how much WFH saves in real dollars.